Privacy Policy

Introduction

Cortex Labs is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with Singapore's Personal Data Protection Act (PDPA) and implement appropriate measures to protect the personal data we process.

For questions about this policy or our data practices, please contact us at [email protected]

Information We Collect

Personal Data You Provide

When you contact us or engage our services, we may collect:

• Name and contact details (email address, phone number)
• Company name and job title
• Information you provide in inquiry forms or communications
• Project requirements and technical specifications

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent on pages
• Referring website addresses

Project Data

During service delivery, we may process data you provide for AI system development, including sample datasets, operational information, and technical requirements. This data is handled according to project agreements and confidentiality terms.

How We Use Your Information

We process personal data for the following purposes:

Service Delivery

• Responding to inquiries and providing information about our services
• Delivering AI consulting and development services
• Project management and communication
• Technical support and system monitoring

Legal Basis

We process your data based on:

• Consent you provide when contacting us or engaging our services
• Contractual necessity for service delivery
• Legitimate business interests in improving our services
• Legal obligations under Singapore law

Business Operations

• Maintaining and improving our website
• Analyzing service usage and trends
• Internal record keeping and reporting
• Compliance with legal and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

Service Providers

We may engage third-party service providers who assist with:

• Website hosting and maintenance
• Email communications
• Analytics and performance monitoring
• Cloud infrastructure for AI model development

These providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to government requests

Data Security

We implement appropriate technical and organizational measures to protect personal data:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Secure development practices for AI systems
• Incident response procedures for potential breaches

While we strive to protect your data, no transmission over the internet is completely secure. We cannot guarantee absolute security but maintain reasonable safeguards.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Inquiry data: Retained for 2 years unless you request earlier deletion
• Client project data: Retained for duration of engagement plus 3 years for record-keeping
• Analytics data: Aggregated and anonymized after 12 months
• Legal documents: Retained as required by Singapore law (typically 7 years)

After retention periods expire, we securely delete or anonymize personal data.

Cookies and Tracking

Our website uses cookies to enhance functionality and improve user experience. We use:

• Essential cookies for basic site operation
• Analytics cookies to understand site usage (with your consent)
• Preference cookies to remember your settings

You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

Your Rights

Under Singapore's PDPA, you have the right to:

Access and Portability

• Request access to personal data we hold about you
• Receive a copy of your data in a structured format

Correction

• Request correction of inaccurate or incomplete data

Withdrawal of Consent

• Withdraw consent for data processing (where consent is the legal basis)
• Note that withdrawal may affect our ability to provide services

Objection and Restriction

• Object to processing based on legitimate interests
• Request restriction of processing in certain circumstances

Deletion

• Request deletion of your personal data (subject to legal retention requirements)

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

International Data Transfers

We primarily operate in Singapore and store data within Singapore or with service providers meeting equivalent protection standards. If we transfer data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Service provider certifications
• Adequacy decisions by Singapore authorities

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes (if we have your email)

Your continued use of our services after changes indicates acceptance of the updated policy.

Data Protection Officer

Cortex Labs
Data Protection Officer
80 Robinson Road, #17-02
Singapore 068898

Email: [email protected]
Phone: +65 6587 3142

Complaints

If you have concerns about our data practices, please contact us first at [email protected]. We will investigate and respond to your complaint.

If you are not satisfied with our response, you have the right to lodge a complaint with:

Personal Data Protection Commission Singapore
10 Pasir Panjang Road
#03-01 Mapletree Business City
Singapore 117438

Website: www.pdpc.gov.sg